Important features of office and reception areas are accessible counters, and the general height can be 900mm. So that all people checking in can write at a counter, hotels and motels need a 775mm high section, with sufficient knee space underneath.
There should be an accessible route from the office to the accessible units so that someone with a disability can visit the office during their stay without needing to use a vehicle. The office and reception shall be identified with the International Symbol of Access, but the symbol should not be used on the accessible units themselves.
Accessible reception and service counters
Find out what makes a reception area accessible, including good design and building requirements.