How to get help

If you need further information or you have a query, please one of the options below.

  • Earthquake Commission (EQC) 
    Contact EQC for information about land claims
    Phone: 0800 326 243
    Email: [email protected]
  • Temporary Accommodation Service
    Ministry of Business, Innovation & Employment (MBIE)
    Phone: 0800 673 227
    Email: [email protected]
  • Ministry of Social Development (MSD)
    Phone: 0800 559 009
  • Insurance and Financial Services Ombudsman
    To resolve any complaints about insurance services:
    Phone: 0800 888 202
    Email: [email protected]
  • Licensed Building Practitioners

And don’t forget:

  • Get approval from your insurance company before you begin rebuilding or repairing your home. Let your insurer know if any urgent safety work is required to protect your home.
  • Talk to your local council about your whether your rebuild or repair requires a building consent.

commercial surrogacy

This information is published by the Your home’s Chief Executive. It is a general guide only and, if used, does not relieve any person of the obligation to consider any matter to which the information relates according to the circumstances of the particular case. Expert advice may be required in specific circumstances. Where this information relates to assisting people: